If you are not 100% satisfied with your purchase, you can return the product and get a full refund (restrictions apply) or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it (Exclusions apply). The item must be returned in its original condition (unused, brand new, unworn, unlaundered, without any body odor) and original packaging. Shipping costs are non-refundable.
Sale items marked down 30% or more cannot be refunded. Only exchange or store/online credit available. The buyer is responsible for the shipping cost of the exchanged item. Shipping costs are non-refundable.
Please allow 2-3 business days for your return item to be processed and 3-7 business days for your bank institution to post back the funds in your account.
Lost or Stolen Packages
SESHBUDDIES is responsible for your new purchase until it reaches the Post Office. After that, it is out of SESHBUDDIES control. We recommend to select USPS Priority Mail shipping option at checkout and includes up to $100 insurance to protect against loss or damage during shipping. If you opt not to select Priority Mail shipping option and your purchase is lost or damaged by USPS, SESHBUDDIES cannot provide a refund. All purchases are shipped by USPS and insured through USPS.
In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT! WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.
We treat exchanges as two separate orders, a new order will be billed for the new exchange item upon receipt of your exchange request. Once we receive your return item and clears inspection, we will credit the original order form of payment.
Pre-Paid return label for international orders is currently not available. Please post the parcel with the carrier of your choice (USPS is recommended) to the address below. If an error was made on our part, we will e-mail you a return label to be used at no cost to you.
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